Trust in both personal and professional relationships is delicate. Trust must be treated as being precious, highly valued, and a treasured organizational trait. It must be viewed as if it were an egg that could shatter if treated roughly.
Building trust is the foundation of all solid and healthy relationships. Actions speak louder than words. Trust can take a long time to build, but can be destroyed by a single action or misconception.
Trust is an extremely important commodity to any relationship, personally or organizationally. The good news is that if trust has been broken, your professional or personal relationship can recover. It takes hard work to build trust, especially after it has been betrayed, but it can be done. By being aware and using the Building Trust Model and using the guidelines presented in this paper, organizations and individuals can watch for signs that trust is eroding, analyze where the breakdowns are occurring, and work to rebuild high levels of trust.