Great customer service, helpfulness, and collaboration are paramount to organizational success, yet few organizations have a strategic plan for building a service-minded culture. If you are responsible for creating a culture in your organization that’s focused on service you won’t want to miss this one-hour webinar with customer service expert Kathy Cuff.
You’ll learn how to help the people in your company:
- Define a personal service vision.
- Identify customer needs and wants.
- Develop the skills needed to build customer satisfaction and loyalty.
- Create a self-empowered action plan.
Learn how to create a customer service mindset that teaches your employees how to deliver ideal service to internal and external customers in a way that creates a real competitive edge for your company.