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Creating a Customer Focused Mindset in Your Organization

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Great customer service, helpfulness, and collaboration are paramount to organizational success, yet few organizations have a strategic plan for building a service-minded culture. If you are responsible for creating a culture in your organization that’s focused on service you won’t want to miss this one-hour webinar with customer service expert Kathy Cuff.

You’ll learn how to help the people in your company:

  • Define a personal service vision.
  • Identify customer needs and wants.
  • Develop the skills needed to build customer satisfaction and loyalty.
  • Create a self-empowered action plan.

Learn how to create a customer service mindset that teaches your employees how to deliver ideal service to internal and external customers in a way that creates a real competitive edge for your company.

Previous Video
Taking a Top-Down, Bottom-Up Approach to Service in Your Organization
Taking a Top-Down, Bottom-Up Approach to Service in Your Organization

Recorded May 23, 2018

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Creating A Culture of Service
Creating A Culture of Service

Ken Blanchard shares how to encourage a servant leadership mindset.