What's Poor Customer Service Costing You?

Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a real competitive edge for your organization.

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Take an Inside-Out Approach to Improving Customer Service Scores
Take an Inside-Out Approach to Improving Customer Service Scores

Many events can trigger a customer service audit, says Kathy Cuff, co-creator of The Ken Blanchard Companie...

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Kathy Cuff Legendary Service Author Interview
Kathy Cuff Legendary Service Author Interview

Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blancha...