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The Power of Customer Loyalty

Researchers at The Ken Blanchard Companies® surveyed over 500 business leaders and human resources and training professionals to identify best practices, challenges, and barriers to providing and measuring exemplary customer service.

Blanchard's Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a real competitive edge for your organization.

Previous Publication
When It Comes to Customer Service, Is Your Business Flourishing or Failing?
When It Comes to Customer Service, Is Your Business Flourishing or Failing?

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Vicki Halsey Legendary Service Author Interview
Vicki Halsey Legendary Service Author Interview

Legendary Service coauthor Vicki Halsey shares personal examples highlighting key points from The Ken Blanc...