Research & Insights
EXPLORE VALUABLE ARTICLES, VIDEOS, AND TOOLS TO ADDRESS YOUR LEADERSHIP AND MANAGEMENT CHALLENGES
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Read ArticleTake an Inside-Out Approach to Improving Customer Service Scores
Many events can trigger a customer service audit, says Kathy Cuff, co-creator of The Ken Blanchard Companies new Legendary Service training program. “One of the times companies need to review the...
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What's Poor Customer Service Costing You?
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4:48Watch VideoKathy Cuff Legendary Service Author Interview
Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blanchard Companies Legendary Service training program. Subscribe to The Ken Blanchard Companies ►►
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Read PublicationWhen It Comes to Customer Service, Is Your Business Flourishing or Failing?
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The Power of Customer Loyalty
Creating a memorable customer experience is a significant competitive advantage
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4:24Watch VideoVicki Halsey Legendary Service Author Interview
Legendary Service coauthor Vicki Halsey shares personal examples highlighting key points from The Ken Blanchard Companies new Legendary Service program. Subscribe to The Ken Blanchard Companies ►►http
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Read ArticleDanaher
Helping People Reach their Greatest Potential
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Read ArticleDan Pink on When: The Scientific Secrets of Perfect Timing
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Read ArticleMark Sanborn on The Potential Principle
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Read ArticleLORD Corporation
Managing Corporate Turnaround Strategies through Servant Leaders
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1:53:53Watch VideoServant Leadership in Action with Ken Blanchard
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Read ArticleDavid Novak on the Awesome Power of Recognition
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Read ArticleServant Leadership: Moving from Mindset to Skill Set
“A servant leadership mindset is all about focusing on others rather than yourself,” says bestselling business author Ken Blanchard. As part of research for a new book, Servant Leadership in...
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Read ArticleChamberlain Group (CGI)
Designing a Leadership Curriculum
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Read ArticleKen Blanchard on Servant Leadership in Action
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Read ArticleBarilla
Executive Coaching to Support a Culture of Learning
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Read ArticleBrené Brown on Vulnerability and Courage
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Why a Situational Approach to Leadership Matters
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Do Your Leaders Build or Erode Trust?
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Read ArticleDr. Marshall Goldsmith on Triggers
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