What's Poor Customer Service Costing You?

Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a real competitive edge for your organization.

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Scared of Your Boss? Ask Madeleine
Scared of Your Boss? Ask Madeleine

Dear Madeleine, I am a team lead in the R&D department of a pharmaceutical company. We are all scientists a...

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Leader Trustworthiness and Employee Work Intentions: A Canonical Correlation Study
Leader Trustworthiness and Employee Work Intentions: A Canonical Correlation Study

Examine the multiple relationships between two forms of trust in one’s leader and five forms of employee wo...