Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a real competitive edge for your organization.
Resources in this Stream
Diversity, Equity, and Inclusion: Making progress on one of today’s greatest challenges
Feeling psychologically safe in the workplace has never been more important. The storm of the past two years has generated tidal waves of competing priorities and pressing demands, all vying for...
Gain a deeper understanding of how Millennials think and how this relates to workplace demands today.
Stan Slap explains the difference between understanding your employees and understanding your employee culture.
Dear Madeleine, I am a senior VP in a global energy company and recently had an opportunity to give a webinar presentation to the entire company. I got a lot of great feedback, which was nice, but...
Dr. Victoria Halsey, VP of Applied Learning shares three strategies for increasing your individual (and your organizational) ability to manage change.
Due to different mind-sets between generations, some approaches to leadership need to be flexible to fit with who is being led.
Dear Madeleine, I recently logged into a web conference meeting a few minutes early. Some of my direct reports were already on and they didn’t notice I had joined. I heard them talking about one...
Retaining, developing, and advancing high-potential employees is critical to the health and growth of organizations.
Dear Madeleine, I am a division leader for a family-owned manufacturing company. The family members have somewhat antiquated views and are not particularly socially sensitive. My challenge is how...
Examine the multiple relationships between two forms of trust in one’s leader and five forms of employee work intentions.
Dear Madeleine, I am a team lead in the R&D department of a pharmaceutical company. We are all scientists and engineers and the work is interesting and fun. I really like managing my team and they...
