Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a real competitive edge for your organization.
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In this paper, we will provide a deeper understanding of how Millennials think and how this relates to workplace demands today.
Dear Madeleine, I recently logged into a web conference meeting a few minutes early. Some of my direct reports were already on and they didn’t notice I had joined. I heard them talking about one...
Due to different mind-sets between generations, some approaches to leadership need to be flexible to fit with who is being led.
Dear Madeleine, I am a division leader for a family-owned manufacturing company. The family members have somewhat antiquated views and are not particularly socially sensitive. My challenge is how...
Retaining, developing, and advancing high-potential employees is critical to the health and growth of organizations.
Dear Madeleine, I am a team lead in the R&D department of a pharmaceutical company. We are all scientists and engineers and the work is interesting and fun. I really like managing my team and they...
Examine the multiple relationships between two forms of trust in one’s leader and five forms of employee work intentions.