Legendary Service
Legendary Service® teaches managers and front-line service providers how to consistently deliver ideal service to create a competitive edge for your organization.
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Read Publication
What's Poor Customer Service Costing You?
Poor customer service has a direct impact on the bottom line.
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Read ArticleLegendary Customer Service: As Important as Ever
When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a...
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1:54Watch VideoLegendary Service Overview
Creating a culture of service begins with you. Learn how.
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Read PublicationWhen It Comes to Customer Service, Is Your Business Flourishing or Failing?
Learn the three critical mistakes that your organization may be making when it comes to customer service.
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4:24Watch VideoVicki Halsey Legendary Service Author Interview
Legendary Service coauthor Vicki Halsey shares personal examples highlighting key points from The Ken Blanchard Companies new Legendary Service program.
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Create a service-focused culture in your organization
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Read ArticleKathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care
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4:48Watch VideoKathy Cuff Legendary Service Author Interview
Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blanchard Companies Legendary Service training program.
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Read Publication
The Power of Customer Loyalty
Creating a memorable customer experience is a significant competitive advantage
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3:18Watch VideoBrock Brown on Legendary Service
Blanchard Channel Partner, Brock Brown, shares how Blanchard's Legendary Service program has helped his practice.
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