Set Your Sights on the Right Target and Vision
Those who want to lead at a higher level need to understand what a high performing organization looks like and what is necessary to create one. They need to aim for the right target.
Treat Your People Right
How do the best-run companies in the world beat out the competition day in and day out? They start by treating their people right, which results in a workforce that is excited about the vision and motivated to serve customers at a higher level. So how do you create this motivated workforce? The key is empowerment.
Treat Your Customers Right
The third step* in leading at a higher level is to treat your customers right. While everybody seems to know that, organizations with exceptional service are rare. When an organization delivers with such excellence and consistency that its service reputation becomes a competitive edge, that’s Legendary Service.
*Previous editions of Leading at a Higher Level had Treat Your Customers Right as second step. This was changed in latest edition to the third step.
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Have the Right Kind of Leadership
When people lead at a higher level, they make the world a better place because their goals are focused on the greater good. Making the world a better place requires a special kind of leader: a servant leader.