Client Spotlights

Aral (Germany)

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Aral (Germany) The Challenge The gas station company Aral been the subject of several mergers and acquisitions. The Solution Inevitably, restructuring followed and, soon after, the company appointed The Ken Blanchard Companies German affiliate Voss+Partner to arrange team-building workshops in the Fleet Classic Customer Service (FCCS) department, a branch of the company that arranges centralized billing services for corporate clients owning several vehicles. The objective of the workshop was to evaluate both groups as a team and develop them accordingly, so they ultimately acknowledged each other as equal partners who could contribute collectively toward the success of the new department. Team-building workshops were planned for 12–14 participants. Throughout the entire workshop, participants were asked to work as a team, as if they were in a real-life work situation. Training was designed so that the primary focus—apart from introducing the theory of team development and cooperation—was on the development of a "we-spirit": team members set combined objectives for themselves and defined their roles within the team structure. During practical exercises—where having fun was not neglected—they realized that tools for successful cooperation actually function in practice. "At the beginning of the training, the focus was on how a group becomes a team," says Sylvia Peukert. "We looked at which skills and conditions are needed for a team to achieve the highest level of productivity, and then, during practical exercises, participants learned that smooth-functioning collaboration has a very positive effect on the work environment and productivity." (continued on page 2) Global Headquarters 125 State Place Escondido, CA 92029 USA From anywhere: +1 760.489.5005 Within the US: 800.728.6000 For a list of our offices worldwide, visit Client Spotlight - Aral • © 2016 The Ken Blanchard Companies. All rights reserved. Do not duplicate. • 071416 • MK0471 BLANCHARD ® CLIENT SPOTLIGHT

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