Client Spotlights

American Institutes for Research

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Client Spotlight - American Institutes for Research • © 2019 The Ken Blanchard Companies. All rights reserved. Do not duplicate • 032719 • MK1040 American Institutes for Research Building Coaching Skills for a Values-Based Organization Leaders at the American Institutes for Research (AIR) are dedicated to helping employees embody AIR's corporate values by creating an inclusive and respectful work environment. They recently replaced the company's existing performance review process, which had been based on annual reviews, with a new approach based on giving and receiving feedback on a regular basis. This allows real-time assessment of performance and improves communication. In addition, they have developed a training series they call Living the AIR Values to strengthen the foundation of what it takes to ensure that every staff member feels safe, supported, included and has opportunities to be heard, grow, and thrive. The ultimate goal is to have a workplace anchored in collegiality and teamwork, where diverse perspectives and backgrounds are embraced and applied to enhance their work. "We kicked off the training series with a session on unconscious bias, followed by a session on feedback," says Dr. Melissa Edmiston, director, learning and development for AIR. "We wanted managers to be able to use feedback to develop their direct reports, so the next part of the training focused on coaching skills." According to Edmiston, AIR didn't have the internal capacity to create a coaching program, so they looked for a partner to develop and deliver one. "The Ken Blanchard Companies® provided what we needed with their Coaching Essentials® program. It teaches managers how to use coachlike behaviors to develop skills and improve the performance of their people. Blanchard® worked closely with us to customize the experience so that we could map the skills of coaching with the specific skills of our unconscious bias and feedback training. It was essential for all three programs to support each other to provide a common language everyone could use. We wanted people to be able to transfer the skills of one training program to the others, so that it would be a complete learning curriculum." IGNITE! CLIENT SPOTLIGHT Dr. Melissa Edmiston

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