Vicki Halsey on The Gift of Learning

Legendary Service coauthor Vicki Halsey describes the value of teaching customers about your product when creating a culture of service in your organization using Legendary Service principles.

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Kathy Cuff on Measurement
Kathy Cuff on Measurement

Legendary Service coauthor Kathy Cuff describes the importance of measurement if you want to create a cultu...

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Kathy Cuff on Manager Relationship
Kathy Cuff on Manager Relationship

Legendary Service coauthor Kathy Cuff discusses the importance of the manager-direct report relationship wh...