Vicki Halsey on Delivering Consistent Service

Legendary Service coauthor Vicki Halsey describes the importance of consistency when creating a culture of service in your organization using Legendary Service principles.

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Kathy Cuff on We All Have Customers
Kathy Cuff on We All Have Customers

Legendary Service coauthor Kathy Cuff describes how creating a culture of service in your organization usi...

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Kathy Cuff on Measurement
Kathy Cuff on Measurement

Legendary Service coauthor Kathy Cuff describes the importance of measurement if you want to create a cultu...