Kathy Cuff on We All Have Customers

Legendary Service coauthor Kathy Cuff describes how creating a culture of service in your organization using Legendary Service principles starts with everyone recognizing that they have a customer to serve.

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Vicki Halsey on Service Vision
Vicki Halsey on Service Vision

Legendary Service coauthor Vicki Halsey discusses the value of setting a clear vision when creating a cultu...

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Vicki Halsey on Delivering Consistent Service
Vicki Halsey on Delivering Consistent Service

Legendary Service coauthor Vicki Halsey describes the importance of consistency when creating a culture of ...