The San Diego Padres knew that it needed to motivate the entire team to create “Major League Memories,” so they partnered with The Ken Blanchard Companies to help them define their guest services vision and values. The first step was to create a vision for the training. The second step was to design an innovative and engaging training program. The third step was to ensure that the training process created passion, built relationships, and reinforced the values of safety, service, smiles, and success.
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