Columbia Bank

Headquartered in Tacoma, Washington, Columbia Bank has more than 150 branches throughout Washington, Oregon and Idaho. They know their extraordinary employees truly make a difference in the overall success of the bank, but realize there is always room for improvement. “We wanted to unlock potential and create even better and stronger relationships between leaders and their direct reports,” explains Michelle Drager, director of training and development. “Some leaders were doing this better than others. We needed a leadership development program that could be used consistently across the organization.”