Baptist Health is the largest not-for-profit, full-service hospital system in Arkansas, consisting of nine hospitals and multiple medical clinics throughout the state. It operates in a very competitive market and its strategic mission focuses on improving employee engagement and job satisfaction while reducing turnover. “Developing programming that will help drive strategies throughout the system is my focus,” explained Kalena Jones, senior organizational development specialist at BH. “We wanted to give our leaders a consistent way to work with their direct reports and help them be more effective in their roles. We knew that by developing better leaders we would improve engagement, job satisfaction, and retention.”
