Bandag

Bandag, Inc.’s Chino, California, plant, like many manufacturing facilities, was experiencing difficulties related to the assembly-line process. People on different shifts did not regularly talk to one another and rarely communicated problems to their supervisors. People were getting hurt in the plant at a rate of one per month, product defects were high, and customer complaints were plentiful. If Bandag was to maintain its status as the world leader in the truck tire retread industry, something needed to change.

About the Author

The Ken Blanchard Companies is the global leader in management training. For more than 35 years, Blanchard has been creating the best managers in the world, training over 150,000 people per year.

Visit Website More Content by The Ken Blanchard Companies