The understanding that every team must first undergo various development phases before becoming the top team was a great relief to many of the participants. The special characteristics of team performance and team behavior in different phases were discussed, and the actual performance of the participants was then analyzed. Then we looked at nurturing special team skills, such as communication within the team, conflict solving, and making collective decisions. Methods of active listening and giving feedback were introduced to the participants for improving internal communication and steps taken to ensure these tools were used with immediate effect. When the participants realized how simple and effective the use of these communication tools are, they used the new skills with increasing enthusiasm.
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