Creating a Customer-Focused Mindset in Your Organization

April 10, 2018 David Witt

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include

Take an Inside-Out Approach to Improving Customer Service Scores

Customer service expert Kathy Cuff believes that organizations need to take a look at how their culture impacts service. That starts by recognizing that everyone has internal customers. “It’s about looking at the relationships and mindset within the organization.”

In this free complimentary webinar, customer service expert Kathy Cuff will share a four-step CARE model that teaches your employees how to deliver ideal service to internal and external customers in a way that creates a real competitive edge for your company.


“Our goal was to teach every people leader at Danaher. We looked for a program that would provide everyone with a common leadership and coaching language,” says Annie Miller, leadership development and learning manager.


Dan Pink on When: The Scientific Secrets of Perfect Timing

In this episode of the Blanchard LeaderChat podcast we speak with Dan Pink, author of When: The Scientific Secrets of Perfect Timing on how to be better and smarter about making decisions on when to do things.

You can check out the entire April issue here. Want Ignite delivered to your InBox each month?  You can subscribe for free using this link.

About the Author

David  Witt

David Witt is a Program Director for The Ken Blanchard Companies. He is an award-winning researcher and host of the companies’ monthly webinar series. David has also authored or coauthored articles in Fast Company, Human Resource Development Review, Chief Learning Officer and US Business Review.

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