Are Your Leaders Trustworthy? New Research Looks at the Impact of Coaching Behaviors

January 12, 2017 David Witt

Trust Diagram on ChalkboardTrust is a challenge in today’s organizations. Even though trustworthiness is generally recognized as an important managerial attribute, the reality is that leaders are falling short in this area. According to Tolero Solutions, 45 percent of employees say lack of trust in leadership is the biggest issue impacting work performance.

Two new research reports just published by The Ken Blanchard Companies point to strategies that learning and development leaders can use to improve the level of trust in their organizations.

Drawing on an 1,800-person survey, the study looked at the connections between coaching and trust behaviors and employee intentions to:

  1. Remain with an organization;
  2. Apply discretionary effort;
  3. Be a good organizational citizen;
  4. Perform work at high levels; and
  5. Endorse the organization as a good place to work.

Results of the survey show that trust in one’s leader has a large degree of correlation to the five intentions as a distinct unit.

The research also looked at the impact coaching behaviors had on trust. There was a strong relationship between trust and the coaching behaviors of facilitating, inspiring, and guiding—and it was found that individuals are more likely to trust their leader when they perceive the leader exhibiting these coaching behaviors.

You can read more about the new research in the January issue of Ignite!—Blanchard’s monthly briefing for leadership and talent development executives.  Access the January issue here.


About the Author

David  Witt

David Witt is a Program Director for The Ken Blanchard Companies. He is an award-winning researcher and host of the companies’ monthly webinar series. David has also authored or coauthored articles in Fast Company, Human Resource Development Review, Chief Learning Officer and US Business Review.

More Content by David Witt
Previous Resource
4 Tips for Learning to Love Feedback
4 Tips for Learning to Love Feedback

In my mind, nothing opens up possibilities for personal and professional growth more than receiving honest ...

Next Resource
Brené Brown on Vulnerability and Courage
Brené Brown on Vulnerability and Courage

In this episode of the Blanchard LeaderChat podcast, Chad Gordon interviews Dr. Brené Brown, researcher and...