Blanchard LeaderChat

A Forum to Discuss Leadership and Management Issues

  • It’s Time for a Trust Tune-Up with Your Remote Team

    It’s Time for a Trust Tune-Up with Your Remote Team

    If you’re like millions of other people, you’ve been working remotely either part or full-time since the beginning of the COVID-19 pandemic. Literally overnight, teams were challenged with finding...

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  • Not Sure about Attending a Face to Face Drinks Gathering After Work? Ask Madeleine

    Not Sure about Attending a Face to Face Drinks Gathering After Work? Ask Madeleine

    Dear Madeleine, It still will be months until my company invites us all back to work in the office, so until then, we are all WFH. I miss my work friends and the hallway conversations that helped...

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  • Use the CARE Model to Serve Customers at a Higher Level

    Use the CARE Model to Serve Customers at a Higher Level

    The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue....

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  • Bringing High Performance Habits into the Corporate World

    Bringing High Performance Habits into the Corporate World

    The Ken Blanchard Companies’ new partnership with bestselling author Brendon Burchard’s High Performance Institute is bringing the concepts from his book High Performance Habits to organizations...

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  • Leading Without Authority with Keith Ferrazzi

    Leading Without Authority with Keith Ferrazzi

    With his first two books, Never Eat Alone and Who’s got Your Back, Keith Ferrazzi taught us the importance of building collaborative relationships. In his latest book, Leading Without Authority,...

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  • Need to Define Your New Work Role Quickly? Ask Madeleine

    Need to Define Your New Work Role Quickly? Ask Madeleine

    Dear Madeleine, I have a new boss who just offered me the role of lead for a team I have been on for about seven months. Our former lead (who, frankly, wasn’t great at leading) left suddenly a...

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  • New Team Member Is Yelling at You? Ask Madeleine

    New Team Member Is Yelling at You? Ask Madeleine

    Dear Madeleine, I have a new team member who is constantly melting down. Our whole team is under a lot of pressure, and we’ve had to put our heads down to get the work out. Everyone has been able...

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  • Brendon Burchard on Taking Back Your 2020

    Brendon Burchard on Taking Back Your 2020

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  • In Over Your Head with a New Leadership Position? Ask Madeleine

    In Over Your Head with a New Leadership Position? Ask Madeleine

    Dear Madeleine, My boss recently left the company. It was very sudden—I can’t tell if he left on his own or if he was fired. We had a good relationship, so I would have thought I would be more in...

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  • Developer of Others: The Leadership Competency That Makes the Difference

    Developer of Others: The Leadership Competency That Makes the Difference

    We are often asked how managers can support direct reports who are going through a learning and development or coaching journey. As it happens, manager support is the most overlooked leverageable...

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  • Wish You Were Getting More Feedback? Ask Madeleine

    Wish You Were Getting More Feedback? Ask Madeleine

    Dear Madeleine, I get no feedback. I have done well in my career. I have some big goals and I think I am doing OK at my job. My manager is a big-picture person who is constantly on the move and is...

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  • 5 Keys to a Culture of Collaboration

    5 Keys to a Culture of Collaboration

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  • Becoming a Self-Evolved Leader with Dave McKeown

    Becoming a Self-Evolved Leader with Dave McKeown

    Dave McKeown’s new book The Self-Evolved Leader is, at its essence, a roadmap to leadership excellence. Presented in four sections, this practical handbook guides leaders along the journey,...

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  • Two Rival Functions in the Company Constantly Fighting? Ask Madeleine

    Two Rival Functions in the Company Constantly Fighting? Ask Madeleine

    Dear Madeleine, I run operations for a regional (UK/Europe) division of a real estate and relocation company. I have several functions reporting up to me, and right now two of them are at war. All...

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  • 5 Keys to Leading in the Great Acceleration

    5 Keys to Leading in the Great Acceleration

    The business world has always moved fast. Now it’s in overdrive. We’ve been talking internally about the “Great Acceleration” for a few months now, so it was fun to see McKinsey report on the...

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  • Lost Your Motivation? Ask Madeleine

    Lost Your Motivation? Ask Madeleine

    Dear Madeleine, I am a director in a global manufacturing company. I manage managers and I am responsible for about 300 people around the globe. I was trained as an engineer and I really loved my...

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  • Need a New Plan for the Next 18 Months?

    Need a New Plan for the Next 18 Months?

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  • Time to Move Beyond “Winging It”? Ask Madeleine

    Time to Move Beyond “Winging It”? Ask Madeleine

    Dear Madeleine, I am a senior business leader for a global manufacturing company. I recently was on a panel with an officer of our company—not my boss, but a peer of my boss. He was very impactful...

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  • Boss Has Gone Silent? Ask Madeleine

    Boss Has Gone Silent? Ask Madeleine

    Dear Madeleine, Ever since the beginning of this work-from-home situation, our entire department feels like it is on hold. The reason? Our seriously old school boss is not at all comfortable with...

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  • Diversity Beyond Lip Service by La’Wana Harris

    Diversity Beyond Lip Service by La’Wana Harris

    Diversity, always a weighty topic, has become a profoundly important concern over the past several weeks. Nevertheless, many people and businesses continue to struggle in their attempts to address...

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