Blanchard LeaderChat

A Forum to Discuss Leadership and Management Issues

  • Don’t Like a Suggested New Hire? Ask Madeleine

    Don’t Like a Suggested New Hire? Ask Madeleine

    Dear Madeleine, I manage a large team of accountants and other kinds of finance experts. We recently posted a job for a senior budget analyst. One of the applicants is a person who was in the...

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  • 3 Ways Coaching Can Impact New Leader Development

    3 Ways Coaching Can Impact New Leader Development

    How many times have you wondered who the future leaders will be in your organization? When I listen to organizational sponsors express their needs for leadership development, it can be framed as a...

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  • Feeling Overwhelmed as A New Manager? Ask Madeleine

    Feeling Overwhelmed as A New Manager? Ask Madeleine

    Dear Madeleine, My long-time boss recently left and I finally got a chance to be a manager. But soon after I stepped into the role, upper management informed me I needed to cut at least three...

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  • HR professionals identify key attributes of a servant leader you may be missing

    HR professionals identify key attributes of a servant leader you may be missing

    What are the attributes of a modern servant leader in business today—someone who puts the interests of others on equal footing with their own? The Ken Blanchard Companies recently completed a...

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  • Can’t Promote Your People?  Ask Madeleine

    Can’t Promote Your People?  Ask Madeleine

    Dear Madeleine, I am a senior manager in a large government agency that has been decimated and paralyzed by our current administration. Don’t worry, I am not going to get political.  But I do need...

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  • Servant Leadership—Do’s and Don’ts When Creating a Curriculum for Your Organization

    Servant Leadership—Do’s and Don’ts When Creating a Curriculum for Your Organization

    Learn how to create a servant leadership culture in your organization. The just published June issue of Blanchard’s Ignite newsletter shares tips and strategies for leadership, learning, and...

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  • Coaching and the Importance of Now

    Coaching and the Importance of Now

    Great coaches are trained to be fully present with clients. We are good at it. We know how to reduce distractions, quiet the mind, and put all of our attention on the client. But that doesn’t mean...

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  • Good Employee Behaving Erratically?  Ask Madeleine

    Good Employee Behaving Erratically?  Ask Madeleine

    Dear Madeleine, I manage a fairly large group in engineering.  My team has a good reputation with the rest of the company and works well together.  Except for one person.  I have one direct report...

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  • Do’s and Don’ts When Creating a Servant Leadership Curriculum for Your Organization

    Do’s and Don’ts When Creating a Servant Leadership Curriculum for Your Organization

    Taking a servant leadership mindset and turning it into a curriculum and a set of skills can be a challenge, explains Bob Freytag, a senior consulting partner with The Ken Blanchard Companies. You...

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  • How to Say “I Don’t Trust You” While Making the Relationship Stronger

    How to Say “I Don’t Trust You” While Making the Relationship Stronger

    Addressing low trust in a relationship is a challenging issue. As soon as the “t” word—trust—is mentioned, emotions start to rise, defensiveness climbs, and people begin to feel uneasy about where...

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  • Not Sure If You Want to Be a Manager? Ask Madeleine

    Not Sure If You Want to Be a Manager? Ask Madeleine

    Dear Madeleine, I have been working as a technical expert for about a decade. I have been headhunted away from where I was three times, with a substantial signing bonus and salary raise each time....

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  • How Much do you CARE About Your Customers?

    How Much do you CARE About Your Customers?

    Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you...

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  • Is One of Your Team Members Too Nice? Ask Madeleine

    Is One of Your Team Members Too Nice? Ask Madeleine

    Dear Madeleine, I am an experienced manager but I am in a situation that is stumping me. I have a large team, and we have a reputation for getting a lot done, very efficiently. One team member—L—...

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  • Mike Rognlien on This Is Now Your Company

    Mike Rognlien on This Is Now Your Company

    As a part of onboarding, Mike Rognlien, builder of awesome people at Facebook, would always ask new employees if the culture at Facebook was a deciding factor in their decision to join the...

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  • Do You Engage in Mental Jabbering?

    Do You Engage in Mental Jabbering?

    For about a year now, it seems everywhere I turn I hear people talking about the power of mindfulness. To me, mindfulness means paying attention to your experience from moment to moment. Because I...

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  • Boss Playing Mind Games?  Ask Madeleine

    Boss Playing Mind Games?  Ask Madeleine

    Dear Madeleine, I am a sales leader in charge of half of the US and I have a counterpart who runs the other half.  We have a good relationship. We support each other and share ideas and...

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  • Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care

    Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care

    What are your beliefs about customer service—and how are they driving the customer experience in your company?  That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken...

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  • What a Famous Pediatrician Taught Me about Leadership

    What a Famous Pediatrician Taught Me about Leadership

    Think about a leader you admire. Maybe it is the CEO of your company, the principal of your local high school, or the president of your alma mater. If I asked you about the specific qualities that...

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  • Have to Work with a Person You Don’t Like? Ask Madeleine

    Have to Work with a Person You Don’t Like? Ask Madeleine

    Dear Madeleine, There is a person on my team—a peer of mine—who rubs me the wrong way. Frankly, I just can’t stand her. She is a know-it-all, she talks incessantly, and she’s way too loud. She is...

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  • Want a Customer-Focused Company? Take Care of These 3 People

    Want a Customer-Focused Company? Take Care of These 3 People

    There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and...

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