Blanchard LeaderChat

A Forum to Discuss Leadership and Management Issues

  • People Find You Physically Menacing? Ask Madeleine

    People Find You Physically Menacing? Ask Madeleine

    Dear Madeleine, I am a senior executive in a big global company. I am not an American, but it is an American company. With each rise I achieve in the ranks here, the more I realize just how...

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  • Survey Identifies Top 9 Most Important Customer Service Improvement Issues

    Survey Identifies Top 9 Most Important Customer Service Improvement Issues

    New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of...

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  • 4 Ways to Rise to Be Amazing

    4 Ways to Rise to Be Amazing

    “If you’re always trying to be normal, you will never know how amazing you can be.” –Dr. Maya Angelou It is so rewarding to coach clients who want to be amazing and who dare to rise!  They are...

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  • Got Dinged on an Internal Survey? Ask Madeleine

    Got Dinged on an Internal Survey? Ask Madeleine

    Dear Madeleine, I lead a business unit in a global services company. Our sector is highly competitive and it is “go go go” all day, every day. Our company recently instituted an internal survey...

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  • Infographic: What’s Poor Customer Service Costing You?

    Infographic: What’s Poor Customer Service Costing You?

    “If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A...

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  • Creating a Customer-Focused Mindset in Your Organization

    Creating a Customer-Focused Mindset in Your Organization

    The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of...

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  • Boss Has It in for One of Your Employees? Ask Madeleine

    Boss Has It in for One of Your Employees? Ask Madeleine

    Dear Madeleine, I have a wonderful team. They are all very different, with different strengths and skill sets, which I think makes us well rounded. They lean on each other when they need to...

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  • Dan Pink on When: The Scientific Secrets of Perfect Timing

    Dan Pink on When: The Scientific Secrets of Perfect Timing

    How do you decide when to take on a new task or a new job? Could we thrive with a little bit more intentional thought? According to best-selling business author Dan Pink, there is a large and...

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  • Take an Inside-Out Approach to Improving Customer Service Scores

    Take an Inside-Out Approach to Improving Customer Service Scores

    Many events can trigger a customer service audit, says Kathy Cuff, co-creator of The Ken Blanchard Companies new Legendary Service training program. “One of the times companies need to review the...

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  • Too Smart for Your Own Good? Ask Madeleine

    Too Smart for Your Own Good? Ask Madeleine

    Dear Madeleine, I am a team lead (the youngest, thank you very much) in a fast and fun Silicon Valley startup. Everything was fine until I was made a lead. The problem: I am just too smart. I know...

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  • Customer Service: 3 Ways to Improve from a Learning and Development Point of View

    Customer Service: 3 Ways to Improve from a Learning and Development Point of View

    Want to improve customer service? Three learning and development techniques can help. In a recent video interview about the release of The Ken Blanchard Companies new Legendary Service program,...

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  • 6 Warning Signs Working with a Coach Might Not Be Right for You

    6 Warning Signs Working with a Coach Might Not Be Right for You

    Not everyone benefits from being coached. It is not a one-size-fits-all methodology—you need to have the right mindset. Here are six warning signs that working with a coach might not be right for...

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  • Work Friend is a Mess? Ask Madeleine

    Work Friend is a Mess? Ask Madeleine

    Dear Madeleine, I am the business unit CEO of a global consumer goods company. My CFO—let’s call him AG—is literally a genius; one of the smartest people I have ever worked with. I brought him...

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  • 3 Ways Senior Leaders Can Improve Customer Service in their Organizations

    3 Ways Senior Leaders Can Improve Customer Service in their Organizations

    In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in...

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  • Scared about New Job as an HR Consultant? Ask Madeleine

    Scared about New Job as an HR Consultant? Ask Madeleine

    Dear Madeleine, Soon I will be joining a large HR consulting firm as a consultant. My new job is focused on organization design and transformation. I have three years of work experience as an HR...

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  • Servant Leadership: Turn the Company Org Chart Upside-Down for Best Results

    Servant Leadership: Turn the Company Org Chart Upside-Down for Best Results

    The most persistent barrier to being a servant leader is a heart motivated by self-interest that looks at the world as a “give a little, take a lot” proposition. Leaders with hearts motivated by...

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  • 15 Attributes of Great Managers

    15 Attributes of Great Managers

    Last spring my son was working as an intern at our company.  One day he came into my office and asked, “What is the one book on leadership I should read?” My mind raced.  There are just so darn...

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  • Struggling with an Overqualified New Hire? Ask Madeleine

    Struggling with an Overqualified New Hire? Ask Madeleine

    Dear Madeleine, I was recently convinced by senior team members to hire someone for my team who is overqualified for the position. I am trained in Situational Leadership® II and it has served me...

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  • Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

    Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

    The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant...

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  • Mark Sanborn on The Potential Principle

    Mark Sanborn on The Potential Principle

    “We all know how good we’ve become—but we don’t know how good we could be,” says Mark Sanborn in his new book, The Potential Principle. “Almost all people have a desire to get better—but only 30%...

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