Blanchard LeaderChat

A Forum to Discuss Leadership and Management Issues

  • Three Steps to Winning the Talent Shift

    Three Steps to Winning the Talent Shift

    What started as a book to help an author’s college grad daughter navigate the business world turned into a guide for employers everywhere who want to build a high-performing workforce. In her new...

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  • Direct Reports Demeaning Colleagues? Ask Madeleine

    Direct Reports Demeaning Colleagues? Ask Madeleine

    Dear Madeleine, I recently logged into a web conference meeting a few minutes early. Some of my direct reports were already on and they didn’t notice I had joined. I heard them talking about one...

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  • Legendary Customer Service: As Important as Ever

    Legendary Customer Service: As Important as Ever

    When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a...

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  • Don’t Want to Write a Letter of Recommendation? Ask Madeleine

    Don’t Want to Write a Letter of Recommendation? Ask Madeleine

    Dear Madeleine, An employee recently left. She worked for me for 18 months. She never really seemed to want to be here, never got very good at her job, and never developed relationships with...

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  • Scared of Your Boss? Ask Madeleine

    Scared of Your Boss? Ask Madeleine

    Dear Madeleine, I am a team lead in the R&D department of a pharmaceutical company. We are all scientists and engineers and the work is interesting and fun. I really like managing my team and they...

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  • Don’t Make Assumptions About Team Behavior

    Don’t Make Assumptions About Team Behavior

    Leading a successful team requires clarity, communication, and a process says Vicki Halsey of The Ken Blanchard Companies. Unfortunately, most people have never been trained in any of these.

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  • Direct Report Trying to Make You Look Bad? Ask Madeleine

    Direct Report Trying to Make You Look Bad? Ask Madeleine

    Dear Madeleine, I am a senior leader in a large state government agency. I’ve been here a long time. I came to the job as a high-ranking, decorated veteran and have earned an excellent reputation....

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  • Trust – You’ve Got To Give It Before You Get It

    Trust – You’ve Got To Give It Before You Get It

    While recently teaching a class on Building Trust, I found myself giving the participants this admonishment: “Just like anything in life, you’re going to get out of this what you put into it.” I’m...

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  • Employee Reacted Poorly to Your Feedback? Ask Madeleine

    Employee Reacted Poorly to Your Feedback? Ask Madeleine

    Dear Madeleine, I am a manager at a fairly new and fast growing software-as-a-service company. I have been managing people forever and nothing like this has ever happened to me. I recently gave...

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  • Creating A Compelling Vision for Your Team

    Creating A Compelling Vision for Your Team

    It’s a timeless truth that bears repeating: Good leadership starts with a vision. Why? Because leadership is about going somewhere. If you don’t know where you’re going, your leadership doesn’t...

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  • Design for How People Learn with Julie Dirksen

    Design for How People Learn with Julie Dirksen

    Creating a great learning experience is more difficult than it seems. And when you add rapidly changing work environments and technology to the mix, it might even be overwhelming. Enter learning...

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  • Talking to An Employee about Body Odor? Ask Madeleine

    Talking to An Employee about Body Odor? Ask Madeleine

    Dear Madeleine, I am a branch manager for a regional bank. We are a small crew, and everyone reports into me. Things run smoothly for the most part. I have one team member—an older woman—who has...

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  • Overcoming Assumed Constraints: Activating Your Points of Power

    Overcoming Assumed Constraints: Activating Your Points of Power

    We all want to achieve our professional dreams, but a lot of stuff can get in the way. Often, we label that stuff as a blocker to success, whether it’s an external factor (e.g., no time, no money,...

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  • Engaging in Your Employees’ Development

    Engaging in Your Employees’ Development

    Most companies want their employees to continue to grow and develop because they know employee growth benefits not only the individual but also the organization. For example, how would...

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  • Losing Your Temper and Don’t Know Why? Ask Madeleine

    Losing Your Temper and Don’t Know Why? Ask Madeleine

    Dear Madeleine, I am a senior manager. I like my company, I like my job, and I like my team. I have always received good performance reviews and my boss thinks I can do no wrong. I feel lucky, all...

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  • Stepping Boldly into 2021

    Stepping Boldly into 2021

    Scott Blanchard shares suggested action steps for the content, design, and measurement of leadership development programs heading into 2021.

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  • Disappointed You Didn’t Achieve Your Goals? Ask Madeleine

    Disappointed You Didn’t Achieve Your Goals? Ask Madeleine

    Dear Madeleine, I have been reflecting on 2020 and have just read the document with my goals for the year. I may laugh someday, but right now I am sad and demoralized. I accomplished literally not...

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  • Ask Madeleine: The Top 5 of 2020

    Ask Madeleine: The Top 5 of 2020

    2020 was quite a year and it was certainly reflected in the questions Madeleine received from her readers. Here is a list of the top five most-viewed columns. They tell a story of the year we’ve...

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  • An Open Letter to L&D Leaders: Reflections on the 2021 Trends Report

    An Open Letter to L&D Leaders: Reflections on the 2021 Trends Report

    Presenting the results of our 2021 Blanchard HR / L&D Trends Report in a recent webinar was a surprisingly moving experience for me. More than 1,000 L&D professionals participated in this year’s...

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  • Feel Like You’re Dying in Silence? Ask Madeleine

    Feel Like You’re Dying in Silence? Ask Madeleine

    Dear Madeleine, I just read your column Feeling Overwhelmed in a New Role and I find myself in the exact same position. I recently took a role as manager, and on week one I started getting emails...

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