Ken Blanchard

Ken Blanchard is cofounder and Chief Spiritual Officer of The Ken Blanchard Companies. Best known as the coauthor of The One Minute Manager, as well as 65 other books with combined sales totaling more than 21 million copies.

Use the CARE Model to Serve Customers at a Higher Level

The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue....
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5 Keys to a Culture of Collaboration
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We Can Get Through this Tough Time Together by Ken Blanchard
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5 Strategies for Surfacing and Resolving Concerns about Change

Constant change is a way of life in organizations today. How do managers and leaders cope with the barrage of changes that confront them daily as they attempt to keep their organizations adaptive...
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Organizational Growth Requires a Balancing Act
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Benchmarking Team Performance: How Would Your Team Score In These Four Areas?
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One-on-One Leadership
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Self Leadership: The Power Behind Empowerment
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A Situational Approach to Effective Leadership

Ken Blanchard describes the key concepts of the SLII approach to leadership.
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3 Keys to Empowering People at Work
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Is Your Organization High Performing? A Quick Quiz
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Finding Your Significant Purpose
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4 Keys to Great Customer Service

Think of a time when you experienced truly excellent service. It may take you a few minutes—I don’t mind waiting. Got it? Now compare that to a time when the service you received was just...
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The Big Impact of Small Leadership Gestures
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Servant Leadership: Turn the Company Org Chart Upside-Down for Best Results

The most persistent barrier to being a servant leader is a heart motivated by self-interest that looks at the world as a “give a little, take a lot” proposition. Leaders with hearts motivated by...
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The Two Sides of Servant Leadership

When people hear the phrase servant leadership, they are often confused. These folks think you can’t lead and serve at the same time. Yet you can, if you understand that servant leadership...
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Ken Blanchard

Use the CARE Model to Serve Customers at a Higher Level

The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue....

5 Keys to a Culture of Collaboration

We Can Get Through this Tough Time Together by Ken Blanchard

5 Strategies for Surfacing and Resolving Concerns about Change

Constant change is a way of life in organizations today. How do managers and leaders cope with the barrage of changes that confront them daily as they attempt to keep their organizations adaptive...

Organizational Growth Requires a Balancing Act

Benchmarking Team Performance: How Would Your Team Score In These Four Areas?

One-on-One Leadership

Self Leadership: The Power Behind Empowerment

A Situational Approach to Effective Leadership

Ken Blanchard describes the key concepts of the SLII approach to leadership.

3 Keys to Empowering People at Work

Is Your Organization High Performing? A Quick Quiz

Finding Your Significant Purpose

4 Keys to Great Customer Service

Think of a time when you experienced truly excellent service. It may take you a few minutes—I don’t mind waiting. Got it? Now compare that to a time when the service you received was just...

The Big Impact of Small Leadership Gestures

Servant Leadership: Turn the Company Org Chart Upside-Down for Best Results

The most persistent barrier to being a servant leader is a heart motivated by self-interest that looks at the world as a “give a little, take a lot” proposition. Leaders with hearts motivated by...

The Two Sides of Servant Leadership

When people hear the phrase servant leadership, they are often confused. These folks think you can’t lead and serve at the same time. Yet you can, if you understand that servant leadership...