Kathy Cuff

Kathy Cuff is a Senior Consulting Partner for Blanchard®, where she works with clients to create effective and positive learning environments that motivate people. She is the coauthor, together with Ken Blanchard and Vicki Halsey, of the book Legendary Service: The Key Is to Care. Kathy has trained in a broad array of industries, including retail, pharmaceutical, medical, financial, technology, healthcare, and government. Kathy’s areas of expertise are customer service, leadership, self-leadership, organization development, and change management.

  • An Outbreak of Quiet Quitters?

    An Outbreak of Quiet Quitters?

    Our post-pandemic business world has brought a period of tremendous change. This can leave people feeling in the dark and disenfranchised says leadership expert Kathy Cuff.

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  • Providing Legendary Service in Challenging Times

    Providing Legendary Service in Challenging Times

    Every day there seems to be a new story about an irate customer behaving badly. These unfortunate situations create psychological stress for frontline employees and additional pressures for...

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