David Witt

David Witt is a Program Director for The Ken Blanchard Companies. He is an award-winning researcher and host of the companies’ monthly webinar series. David has also authored or coauthored articles in Fast Company, Human Resource Development Review, Chief Learning Officer and US Business Review.

  • Survey Identifies Top 9 Most Important Customer Service Improvement Issues

    Survey Identifies Top 9 Most Important Customer Service Improvement Issues

    New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of...

    Read Article
  • Infographic: What’s Poor Customer Service Costing You?

    Infographic: What’s Poor Customer Service Costing You?

    “If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A...

    Read Article
  • Creating a Customer-Focused Mindset in Your Organization

    Creating a Customer-Focused Mindset in Your Organization

    The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of...

    Read Article
  • Dan Pink on When: The Scientific Secrets of Perfect Timing

    Dan Pink on When: The Scientific Secrets of Perfect Timing

    How do you decide when to take on a new task or a new job? Could we thrive with a little bit more intentional thought? According to best-selling business author Dan Pink, there is a large and...

    Read Article
  • Take an Inside-Out Approach to Improving Customer Service Scores

    Take an Inside-Out Approach to Improving Customer Service Scores

    Many events can trigger a customer service audit, says Kathy Cuff, co-creator of The Ken Blanchard Companies new Legendary Service training program. “One of the times companies need to review the...

    Read Article
  • Customer Service: 3 Ways to Improve from a Learning and Development Point of View

    Customer Service: 3 Ways to Improve from a Learning and Development Point of View

    Want to improve customer service? Three learning and development techniques can help. In a recent video interview about the release of The Ken Blanchard Companies new Legendary Service program,...

    Read Article
  • 3 Ways Senior Leaders Can Improve Customer Service in their Organizations

    3 Ways Senior Leaders Can Improve Customer Service in their Organizations

    In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in...

    Read Article
  • Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

    Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

    The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant...

    Read Article
  • Mark Sanborn on The Potential Principle

    Mark Sanborn on The Potential Principle

    “We all know how good we’ve become—but we don’t know how good we could be,” says Mark Sanborn in his new book, The Potential Principle. “Almost all people have a desire to get better—but only 30%...

    Read Article
  • Servant Leadership: 20 Top Thought Leaders

    Servant Leadership: 20 Top Thought Leaders

    In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20 of the contributing authors in a new...

    Read Article
  • Don’t Let Your Ego Stop You from Becoming a Servant Leader

    Don’t Let Your Ego Stop You from Becoming a Servant Leader

    More than 6,300 people have registered for our Servant Leadership in Action Livecast coming up on February 28. That’s a lot of people! I think the event is popular because people recognize we are...

    Read Article
  • David Novak on the Awesome Power of Recognition

    David Novak on the Awesome Power of Recognition

    In this episode of the Blanchard LeaderChat podcast we speak with David Novak, co-founder and former CEO of Yum! Brands and author of O Great One!: A Little Story About the Awesome Power of...

    Read Article
  • Servant Leadership: Moving from Mindset to Skill Set

    Servant Leadership: Moving from Mindset to Skill Set

    “A servant leadership mindset is all about focusing on others rather than yourself,” says bestselling business author Ken Blanchard. As part of research for a new book, Servant Leadership in...

    Read Article
  • Servant Leadership: 12 Recommended Books for Aspiring Servant Leaders

    Servant Leadership: 12 Recommended Books for Aspiring Servant Leaders

    A servant leader is someone who recognizes that people lead best when they serve first.  It is a concept that is innovative but also well-traveled.  It has always existed as an alternative...

    Read Article
  • Servant Leadership: Dealing with Your Ego Requires a Balancing Act

    Servant Leadership: Dealing with Your Ego Requires a Balancing Act

    A lack of self-awareness combined with an overactive ego can trip up an otherwise great leader. When leaders allow their ego to go unchecked it can erode their effectiveness, says Ken Blanchard,...

    Read Article
  • Servant Leadership: The Two Personality Traits that Derail Well-Meaning Leaders

    Servant Leadership: The Two Personality Traits that Derail Well-Meaning Leaders

    Best-selling business author Ken Blanchard believes leadership is an inside-out proposition. “It begins by asking yourself a tough question: ‘Am I here to serve or be served?’” he says. According...

    Read Article
  • Servant Leadership in Action

    Servant Leadership in Action

    When people ask Ken Blanchard what he wants his legacy to be, he is quick to answer, “Servant leadership.” That surprises some people who might expect him to point to his company’s flagship...

    Read Article
  • Ken Blanchard on Servant Leadership in Action

    Ken Blanchard on Servant Leadership in Action

    In this episode of the Blanchard LeaderChat podcast, we speak with Ken Blanchard, co-editor of the new book, Servant Leadership in Action. For Blanchard, servant leadership isn’t just a book or a...

    Read Article
  • Do These 3 Things and Increase Your Chances of Achieving Your Goals to 76%

    Do These 3 Things and Increase Your Chances of Achieving Your Goals to 76%

    Research conducted by Gail Matthews, a professor of psychology at Dominican University in California can help increase your chances of goal success from 43% to 76%. In working with 149 adults from...

    Read Article
  • The One Mistake Most Managers Make When Setting Goals

    The One Mistake Most Managers Make When Setting Goals

    With so much emphasis on setting goals at the beginning of the New Year, why do so many people end up off track by the middle of March? Ken Blanchard discovered the reason early in his career...

    Read Article
  • loading
    Loading More...