David Witt

David Witt is a Program Director for The Ken Blanchard Companies. He is an award-winning researcher and host of the companies’ monthly webinar series. David has also authored or coauthored articles in Fast Company, Human Resource Development Review, Chief Learning Officer and US Business Review.

  • 4 Tips for Mastering the Most Difficult Performance Management Conversation

    4 Tips for Mastering the Most Difficult Performance Management Conversation

    In a recent article for the July edition of The Ken Blanchard Companies’ Ignite! newsletter, senior consulting partner Ann Phillips describes three types of conversations managers need to...

    Read Article
  • 3 Conversations All Managers Need to Master

    3 Conversations All Managers Need to Master

    Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a...

    Read Article
  • HR professionals identify key attributes of a servant leader you may be missing

    HR professionals identify key attributes of a servant leader you may be missing

    What are the attributes of a modern servant leader in business today—someone who puts the interests of others on equal footing with their own? The Ken Blanchard Companies recently completed a...

    Read Article
  • Servant Leadership—Do’s and Don’ts When Creating a Curriculum for Your Organization

    Servant Leadership—Do’s and Don’ts When Creating a Curriculum for Your Organization

    Learn how to create a servant leadership culture in your organization. The just published June issue of Blanchard’s Ignite newsletter shares tips and strategies for leadership, learning, and...

    Read Article
  • Do’s and Don’ts When Creating a Servant Leadership Curriculum for Your Organization

    Do’s and Don’ts When Creating a Servant Leadership Curriculum for Your Organization

    Taking a servant leadership mindset and turning it into a curriculum and a set of skills can be a challenge, explains Bob Freytag, a senior consulting partner with The Ken Blanchard Companies. You...

    Read Article
  • How Much do you CARE About Your Customers?

    How Much do you CARE About Your Customers?

    Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you...

    Read Article
  • Mike Rognlien on This Is Now Your Company

    Mike Rognlien on This Is Now Your Company

    As a part of onboarding, Mike Rognlien, builder of awesome people at Facebook, would always ask new employees if the culture at Facebook was a deciding factor in their decision to join the...

    Read Article
  • Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care

    Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care

    What are your beliefs about customer service—and how are they driving the customer experience in your company?  That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken...

    Read Article
  • Want a Customer-Focused Company? Take Care of These 3 People

    Want a Customer-Focused Company? Take Care of These 3 People

    There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and...

    Read Article
  • You Can’t Create a Culture of Service without Manager Support

    You Can’t Create a Culture of Service without Manager Support

    “Don’t forget managers are key to creating a culture of service,” says Vicki Halsey, coauthor with Ken Blanchard and Kathy Cuff of the book Legendary Service: The Key is to Care. “Managers are...

    Read Article
  • Start Here to Take Your Customer Experience from Ordinary to Legendary

    Start Here to Take Your Customer Experience from Ordinary to Legendary

      An increasingly complex business environment requires an engaging and easy-to-understand service vision says Vicki Halsey, co-author of Legendary Service: The Key Is to Care. In a short,...

    Read Article
  • Survey Identifies Top 9 Most Important Customer Service Improvement Issues

    Survey Identifies Top 9 Most Important Customer Service Improvement Issues

    New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of...

    Read Article
  • Infographic: What’s Poor Customer Service Costing You?

    Infographic: What’s Poor Customer Service Costing You?

    “If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A...

    Read Article
  • Creating a Customer-Focused Mindset in Your Organization

    Creating a Customer-Focused Mindset in Your Organization

    The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of...

    Read Article
  • Dan Pink on When: The Scientific Secrets of Perfect Timing

    Dan Pink on When: The Scientific Secrets of Perfect Timing

    How do you decide when to take on a new task or a new job? Could we thrive with a little bit more intentional thought? According to best-selling business author Dan Pink, there is a large and...

    Read Article
  • Take an Inside-Out Approach to Improving Customer Service Scores

    Take an Inside-Out Approach to Improving Customer Service Scores

    Many events can trigger a customer service audit, says Kathy Cuff, co-creator of The Ken Blanchard Companies new Legendary Service training program. “One of the times companies need to review the...

    Read Article
  • Customer Service: 3 Ways to Improve from a Learning and Development Point of View

    Customer Service: 3 Ways to Improve from a Learning and Development Point of View

    Want to improve customer service? Three learning and development techniques can help. In a recent video interview about the release of The Ken Blanchard Companies new Legendary Service program,...

    Read Article
  • 3 Ways Senior Leaders Can Improve Customer Service in their Organizations

    3 Ways Senior Leaders Can Improve Customer Service in their Organizations

    In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in...

    Read Article
  • Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

    Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

    The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant...

    Read Article
  • Mark Sanborn on The Potential Principle

    Mark Sanborn on The Potential Principle

    “We all know how good we’ve become—but we don’t know how good we could be,” says Mark Sanborn in his new book, The Potential Principle. “Almost all people have a desire to get better—but only 30%...

    Read Article
  • loading
    Loading More...