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Read ArticleMeasuring the Impact of Leadership Training
Does training really work? “If we as leadership, learning, and development professionals can’t answer that question with an enthusiastic yes, we’re all in trouble,” says Dr. Paul Leone, ROI expert...
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Read ArticleThe Top 5 Characteristics of Servant Leaders
In their academic paper Identifying Primary Characteristics of Servant Leadership, researchers Adam Focht and Michael Ponton share the results of a Delphi study they conducted with scholars in the...
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Read ArticleWhat to Look for When Building a Servant Leadership Curriculum
“Building a servant leadership curriculum begins by identifying the attitudes, skills, and behaviors of a servant leader,” says Vicki Halsey, vice president of applied learning for The Ken...
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Read ArticleServant Leadership: 11 Questions to See If People Would Consider You a Servant Leader
Ken Blanchard has a favorite question he asks audiences when he is speaking to them about servant leadership: “Are you here to serve or to be served?” Ken believes the way you answer that question...
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Read ArticleDon’t Forget Coaching When Transitioning New Leaders
Between 50 and 70 percent of executives fail within the first 18 months of being placed in an executive role, whether they are promoted from within or hired from outside the organization,...
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Read ArticleLeaders, Use this Approach for Better Employee Accountability
In his work consulting with business leaders at top organizations around the world, best-selling author Ken Blanchard explains that for best results, leaders need to combine a focus on people with...
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Read ArticleServant Leadership: It’s Time for a New Leadership Model
Too many leaders have been conditioned to think of leadership only in terms of power and control. But there is a better way to lead, says best-selling business author Ken Blanchard—one that...
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Read Article10 Ways Leaders Aren’t Making Time for their Team Members (Infographic)
Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in...
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Read Article4 Tips for Mastering the Most Difficult Performance Management Conversation
In a recent article for the July edition of The Ken Blanchard Companies’ Ignite! newsletter, senior consulting partner Ann Phillips describes three types of conversations managers need to...
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Read Article3 Conversations All Managers Need to Master
Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a...
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Read ArticleHR professionals identify key attributes of a servant leader you may be missing
What are the attributes of a modern servant leader in business today—someone who puts the interests of others on equal footing with their own? The Ken Blanchard Companies recently completed a...
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Read ArticleServant Leadership—Do’s and Don’ts When Creating a Curriculum for Your Organization
Learn how to create a servant leadership culture in your organization. The just published June issue of Blanchard’s Ignite newsletter shares tips and strategies for leadership, learning, and...
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Read ArticleDo’s and Don’ts When Creating a Servant Leadership Curriculum for Your Organization
Taking a servant leadership mindset and turning it into a curriculum and a set of skills can be a challenge, explains Bob Freytag, a senior consulting partner with The Ken Blanchard Companies. You...
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Read ArticleHow Much do you CARE About Your Customers?
Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you...
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Read ArticleMike Rognlien on This Is Now Your Company
As a part of onboarding, Mike Rognlien, builder of awesome people at Facebook, would always ask new employees if the culture at Facebook was a deciding factor in their decision to join the...
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Read ArticleKathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken...
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Read ArticleWant a Customer-Focused Company? Take Care of These 3 People
There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and...
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Read ArticleYou Can’t Create a Culture of Service without Manager Support
“Don’t forget managers are key to creating a culture of service,” says Vicki Halsey, coauthor with Ken Blanchard and Kathy Cuff of the book Legendary Service: The Key is to Care. “Managers are...
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Read ArticleStart Here to Take Your Customer Experience from Ordinary to Legendary
An increasingly complex business environment requires an engaging and easy-to-understand service vision says Vicki Halsey, co-author of Legendary Service: The Key Is to Care. In a short,...
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Read ArticleSurvey Identifies Top 9 Most Important Customer Service Improvement Issues
New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of...
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