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Read ArticleSurvey Identifies Top 9 Most Important Customer Service Improvement Issues
New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of...
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Read ArticleInfographic: What’s Poor Customer Service Costing You?
“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A...
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Read ArticleCreating a Customer-Focused Mindset in Your Organization
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of...
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Read ArticleDan Pink on When: The Scientific Secrets of Perfect Timing
How do you decide when to take on a new task or a new job? Could we thrive with a little bit more intentional thought? According to best-selling business author Dan Pink, there is a large and...
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Read ArticleTake an Inside-Out Approach to Improving Customer Service Scores
Many events can trigger a customer service audit, says Kathy Cuff, co-creator of The Ken Blanchard Companies new Legendary Service training program. “One of the times companies need to review the...
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Read ArticleCustomer Service: 3 Ways to Improve from a Learning and Development Point of View
Want to improve customer service? Three learning and development techniques can help. In a recent video interview about the release of The Ken Blanchard Companies new Legendary Service program,...
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Read Article3 Ways Senior Leaders Can Improve Customer Service in their Organizations
In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in...
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Read ArticleServant Leadership: Ken Blanchard March 2018 Ignite Newsletter
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant...
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Read ArticleMark Sanborn on The Potential Principle
“We all know how good we’ve become—but we don’t know how good we could be,” says Mark Sanborn in his new book, The Potential Principle. “Almost all people have a desire to get better—but only 30%...
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Read ArticleServant Leadership: 20 Top Thought Leaders
In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20 of the contributing authors in a new...
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Read ArticleDon’t Let Your Ego Stop You from Becoming a Servant Leader
More than 6,300 people have registered for our Servant Leadership in Action Livecast coming up on February 28. That’s a lot of people! I think the event is popular because people recognize we are...
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Read ArticleDavid Novak on the Awesome Power of Recognition
In this episode of the Blanchard LeaderChat podcast we speak with David Novak, co-founder and former CEO of Yum! Brands and author of O Great One!: A Little Story About the Awesome Power of...
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Read ArticleServant Leadership: Moving from Mindset to Skill Set
“A servant leadership mindset is all about focusing on others rather than yourself,” says bestselling business author Ken Blanchard. As part of research for a new book, Servant Leadership in...
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Read ArticleServant Leadership: 12 Recommended Books for Aspiring Servant Leaders
A servant leader is someone who recognizes that people lead best when they serve first. It is a concept that is innovative but also well-traveled. It has always existed as an alternative...
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Read ArticleServant Leadership: Dealing with Your Ego Requires a Balancing Act
A lack of self-awareness combined with an overactive ego can trip up an otherwise great leader. When leaders allow their ego to go unchecked it can erode their effectiveness, says Ken Blanchard,...
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Read ArticleServant Leadership: The Two Personality Traits that Derail Well-Meaning Leaders
Best-selling business author Ken Blanchard believes leadership is an inside-out proposition. “It begins by asking yourself a tough question: ‘Am I here to serve or be served?’” he says. According...
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Read ArticleServant Leadership in Action
When people ask Ken Blanchard what he wants his legacy to be, he is quick to answer, “Servant leadership.” That surprises some people who might expect him to point to his company’s flagship...
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Read ArticleKen Blanchard on Servant Leadership in Action
In this episode of the Blanchard LeaderChat podcast, we speak with Ken Blanchard, co-editor of the new book, Servant Leadership in Action. For Blanchard, servant leadership isn’t just a book or a...
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Read ArticleDo These 3 Things and Increase Your Chances of Achieving Your Goals to 76%
Research conducted by Gail Matthews, a professor of psychology at Dominican University in California can help increase your chances of goal success from 43% to 76%. In working with 149 adults from...
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Read ArticleThe One Mistake Most Managers Make When Setting Goals
With so much emphasis on setting goals at the beginning of the New Year, why do so many people end up off track by the middle of March? Ken Blanchard discovered the reason early in his career...
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Research & Insights
